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§ Product · Marketplaces & operations

VISP: Verified Independent Service Provider — the platform behind Tasker.

VISP is Droz's next-generation home services marketplace platform — marketed as Tasker — built on a closed task catalog, four verified provider levels, and auto-escalation on emergency keywords. Operator-grade alternative to legacy gig marketplaces. Reference deployment: Canada (Ontario primary) and the United States.

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Category
Two-sided marketplace platform
Reference market
Home services · Canada · United States
Built on
Python · FastAPI · PostgreSQL · React Native · AWS
Engagement begins with
A scoping conversation
§ What it is

The rules legacy marketplaces refuse to enforce.

VISP — Verified Independent Service Provider — is the platform behind Tasker, Droz's home-services marketplace. It is built on a small set of business rules that legacy marketplaces refuse to enforce: every task comes from a closed catalog; every provider is verified to one of four levels; emergency language auto-escalates the job; and the SLA terms at the moment of booking are snapshotted into the job record and cannot be retroactively rewritten.

  • Closed task catalog. No free-text task descriptions. Customers pick from a curated list; providers see only what they're verified to do.
  • 4-level provider system. Helper → Experienced → Certified Pro → Emergency. Commission, hourly bands, and required credentials differ per level.
  • Auto-escalation on emergency keywords. Words like "leaking", "no power", "gas smell" automatically push the job to Level 4 providers and a 24/7 dispatch flow.
§ Who it's for

Three buyer profiles. One platform.

Persona 01

Marketplace
operator

Running a regional home-services brand. Needs operational software where the matching, verification, and money movement are first-class — not bolted on.

Persona 02

Category lead
multi-vertical operator

Evaluating VISP for a vertical beyond home services where verified supply quality is the moat.

Persona 03

Enterprise
partner / channel

Owns customer demand (e.g., insurance, property management, real estate); wants to route demand through a verified provider network instead of building one in-house.

§ Capabilities

Closed catalog, four levels, auditable jobs.

01 · Catalog

Closed task catalog

Curated catalog of tasks with level mapping; providers cannot scope their own work.

02 · Levels

4-level provider system

Level 1 Helper, Level 2 Experienced, Level 3 Certified Pro (license + $2M insurance), Level 4 Emergency (24/7 on-call, SLA-bound).

03 · Verify

Verification engine

CRC checks, portfolio review, license and insurance verification — gated per level.

04 · Match

Matching + scoring

Geographic, level, qualification, rating, and availability inputs into the assignment engine.

05 · Escalate

Auto-escalation

Emergency keywords trigger Level 4 assignment + 24/7 dispatch flow.

06 · SLA

SLA snapshot per job

Terms (price, response window, commission) frozen at booking; cannot be retroactively rewritten.

§ How it integrates

What we connect to. What we replace. What we don't.

Connects to

Payments

  • Stripe — money movement
  • Split payments
  • KYC on providers
Connects to

Maps

  • Google Maps · Mapbox
  • Geocoding · routing
  • Geographic matching
Connects to

Push & real-time

  • Firebase Cloud Messaging
  • WebSockets · Socket.io
Connects to

Identity

  • CRC partners
  • License validation
  • Insurance certificate checks
Replaces

Legacy gig marketplaces

  • "List anything, anyone shows up" — out.
  • VISP enforces what a verified independent service provider actually is.
Does not replace

Brand & certifications

  • The provider's certifications.
  • The operator's brand.
  • The operator's customer-service team.
§ Built on

An operator-grade stack by default.

Amazon AWS
ECS · Lambda · API Gateway · S3 · CloudFront
PostgreSQL (RDS)
Primary datastore
Microsoft Azure
AI Foundry · alternate inference
Stripe
Payments & split
Firebase
Push messaging
Anthropic
Claude — assistive features
§ Where it ships

Reference deployment — home services across CA · US.

VISP's reference deployment is home services across Canada and the United States. The platform is designed to be re-deployed by enterprise operators in adjacent verified-service verticals.

§ Engagement

From scoping call to operational review.

01 · Scoping
01
Scoping call

Walk through the vertical, the verification requirements, and the existing demand channels.

02 · Catalog
02
Catalog design

Joint workshop to define the closed task catalog and the level-mapping per task.

03 · Pilot
03
Pilot region

One geographic region, one provider class, ninety days. Defined success criteria.

04 · Rollout
04
Production rollout

Pilot expands geographically with a named Droz technical owner.

05 · Review
05
Operational review

Quarterly read-out: matching latency, escalation accuracy, provider retention, customer satisfaction.

§ Talk to the team
Verified providers. Closed catalog. Auditable jobs.
Request a demo →